Somebody said “Hi Troopa”. Here is what they were talking to.
Troopa is an AI meeting assistant. Somebody in your meeting was using it, most likely in the Troopa desktop app on their own computer, which listens to the call, turns what everyone says into text, and answers questions when somebody says “Hi Troopa”.
From the desktop app Troopa does not speak and does not appear in the meeting. Its answer goes to that person’s screen, and to yours only if they share it.
Last checked 22 October 2026.
What Troopa heard, and how
The desktop app listens to the microphone of the person using it and to everything their computer plays, which includes everyone else on the call. It reads the names of the people speaking, and of the people in the call, from Microsoft Teams, Zoom or Google Meet. The audio is sent to Troopa’s service in the region that person’s organisation chose, and from there to a transcription service that turns it into text as it is spoken.
Unless it has been turned off, Troopa also looks at the meeting window when what it shows changes, such as a new slide, and writes a line or two about what was shared. It is told to leave out people’s video, names and faces, the chat and the list of people.
Anybody whose voice it hears can ask it something, so a question you put to it would be heard as well. The answer still goes to the screen of the person using Troopa, and reaches the meeting only if they share it.
What it keeps, and what it does not
Kept, for that person’s organisation
- The transcript, with the names the meeting app showed for each speaker
- The names of the people in the call
- Short notes of what was shared on screen
- The meeting notes: what was discussed, what was settled and the next steps
Never kept
- Any audio or video recording
- The pictures of the screen
- A voiceprint: Troopa never works out who you are from your voice
- Any score of your mood, engagement or tone
The desktop app does not read the meeting’s chat. What is kept is stored in the region the organisation chose, the United Kingdom, the European Union or the United States, and is seen by the person who used Troopa and the people they share the meeting with. Where it is processed on the way is on the data residency page.
How you should have been told
By the person using Troopa. The desktop app shows the other people on the call nothing and posts nothing, so telling them is up to that person, and in many places the law requires it. If they presented Troopa’s window to the meeting, it carried a line saying that Troopa is transcribing the meeting, with the address of our privacy page.
If you object, or want it deleted
During the meeting, ask the person using Troopa to stop. Afterwards, the meeting belongs to their organisation, which decides what is kept, so ask them to delete it: deleting a meeting in Troopa deletes its transcript, its notes and what was made from them.
Or write to us at support@troopa.ai. You do not need an account. Tell us which meeting and roughly when it was, and we will tell you which organisation holds it and help it act on your request. Your rights, and who answers for what, are on the GDPR page and in the privacy policy.
Questions
What is Troopa?
Troopa is an AI meeting assistant made by TELLME AI LIMITED in Belfast. It runs as a desktop app on the computer of the person using it, listens to their calls on Microsoft Teams, Zoom or Google Meet, answers questions when somebody says “Hi Troopa”, and writes up the meeting afterwards.
Was I recorded?
What you said was turned into text if Troopa was listening, because it transcribes everybody on the call. Troopa keeps that transcript and the notes made from it. It keeps no audio or video recording.
Why did I not see Troopa in the meeting?
Because the Troopa desktop app listens from the computer of the person using it, and shows the call nothing until they present its window.
Did Troopa identify me by my voice?
No. Troopa keeps no voiceprint and never works out who somebody is from their voice. Names come from what the meeting app shows. Within one meeting the transcription service may tell voices apart, and a voice nobody named is shown under a made-up name such as Anonymous Otter; that label means nothing outside that meeting.
Who can see what Troopa wrote?
The person who used Troopa and the people they share that meeting with. Their organisation’s administrators cannot open it unless it is shared with them.
How do I get it deleted?
Ask the person who used Troopa, or their organisation, to delete the meeting: that deletes its transcript, its notes and what was made from them. Or write to support@troopa.ai with no account needed, say which meeting and roughly when it was, and we will tell you which organisation holds it and help it act.
I was in the room, not on the call. Did Troopa hear me?
It may have. The microphone of the person using Troopa hears everybody near it. Troopa writes what it hears as that person’s words or, if they told Troopa they were in a room with others, under made-up names such as Anonymous Otter, one for each voice. It does not name anybody from their voice.